FAQ – Frequently Asked Questions

Orders & Shipping

Q. How long will my order take to arrive?
Orders are usually processed within 1–3 business days and delivered within 3–7 business days across India.

Q. How will I know my order is shipped?
Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, or email.

Q. Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected pin codes.

Q. Do you ship across India?
Yes, Loksha ships pan India.

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Returns & Exchange

Q. Can I return my product?
Yes, eligible products can be returned within 3 days of delivery.

Q. Which products cannot be returned?
The following are not eligible:

  • Sale items
  • Customized blouse stitched sarees
  • Altered products
  • Worn or washed products

Q. Can I exchange size issues?
Yes, size exchanges are available for kurta sets and selected outfits, subject to stock availability.

Product Related

Q. Will the saree color be exactly same as picture?
We try our best to maintain accurate colors. Slight variation may happen due to screen brightness and lighting.

Q. Does saree come with blouse piece?
Yes, if mentioned in product description, blouse piece will be included.

Q. Is fall and pico included?
This depends on the product listing. Please check description before placing order.

Payments

Q. Which payment methods are accepted?
We accept:

  • UPI
  • Debit / Credit cards
  • Net banking
  • Wallets
  • Cash on Delivery (selected areas)

Q. Is online payment safe?
Yes, all payments are secured through trusted payment gateways.

5) Track Order Page

Track Your Order

We know you are excited to receive your Loksha order 💖

You can easily track your shipment using the tracking link shared on your SMS, WhatsApp, or email after dispatch. Branded tracking pages with real-time updates are now a best practice for fashion stores because they improve customer trust and reduce delivery-related support tickets.

If you are unable to find your tracking details, please contact our support team with:

  • Order Number
  • Registered Mobile Number
  • Email ID

We will help you with the latest status of your order.

Need help? Contact us on WhatsApp (+918792141620) for faster support.